Refund policy

Return & Refund Policy

It is our desire that you love your products from Drench Bath and Body! However, we understand that sometimes things don’t work out. Since we specialize in personal care goods, we’ve tailored our return and refund policy to ensure your satisfaction while maintaining safety and hygiene standards.

Returns:

For health and safety reasons, we cannot accept returns on opened or used products. However, if you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of receiving your order, and we will be happy to assist you with an exchange or refund.

Refunds:

Once we’ve received your return request and verified the issue, we’ll process a refund to your original payment method. Please note that shipping fees are non-refundable unless the product was damaged or sent incorrectly.

How to Return:

1. Contact our customer service team using Contact Us or at info@drenchbathandbody.com or ‪(804) 234-4279‬ with your order details and reason for the return.
2. We will provide you with instructions on how to proceed with the return.
3. Once the return is processed, we’ll issue your refund or exchange within 7-10 business days.

We want you to feel confident and happy with every purchase, and we’re here to make sure your experience is as smooth as possible!

Thank you for shopping with Drench Bath and Body. Your satisfaction is our top priority.